§ 1 Scope
These General Terms and Conditions apply to all contracts for cat sitting services between MurruM Katzensitting, hereinafter referred to as “Pet Sitter,” and the cat owner, hereinafter referred to as “Client.”
§ 2 Conclusion of Contract and Services
- The contract is concluded upon written confirmation (e.g., via email, WhatsApp, or by signing the service agreement) by the Pet Sitter.
- The services include activities such as feeding, cleaning the litter box, grooming, playing, and petting.
- The Pet Sitter undertakes to perform the care reliably, in an animal-friendly manner, and to the best of their knowledge and belief.
§ 3 Obligations of the Client (Pet Owner)
- The Client warrants that the cat(s) to be cared for are free from contagious diseases. Chronic illnesses, required medications, behavioral issues, or aggression must be communicated to the Pet Sitter unsolicited and in full before the contract is concluded.
- The Client shall provide sufficient food, litter, medication, and cleaning supplies (trash bags, scoop, etc.) for the entire duration of the care period. If the Pet Sitter is required to purchase missing materials, the Client shall bear the costs plus an administrative fee of 10.00 Euro.
- The Client shall ensure that the Pet Sitter has unrestricted access to the apartment/house for the duration of the care period (functional keys).
- For emergencies, the Client shall provide the contact details of their treating veterinarian and an emergency contact person.
§ 4 Veterinarian and Emergencies
- Should the cat become ill or injured during the care period, the Pet Sitter is authorized and obligated to consult a veterinarian.
- The Pet Sitter will attempt to reach the Client or the emergency contact in advance. If this is not possible or if the situation requires immediate action, the Pet Sitter will decide in the best interest of the animal’s welfare.
- Preference will be given to the veterinarian specified by the Client. In an emergency or outside of office hours, the Pet Sitter may choose a veterinary clinic or emergency service.
- All incurred veterinary and treatment costs, as well as travel expenses (0.50 Euro per kilometer driven) and the Pet Sitter’s additional time expenditure (20.00 Euro per started hour), shall be borne in full by the Client.
§ 5 Liability
- The Pet Sitter is only liable for damages resulting from intentional or grossly negligent behavior. For simple negligence, the Pet Sitter is only liable for injuries to life, body, or health.
- The Client remains the owner and keeper of the cat(s) in the sense of § 833 BGB (German Civil Code regarding animal keeper liability) throughout the care period. The Client is liable for all personal and property damage caused by their animal (e.g., to furniture, carpets, or persons).
- The Pet Sitter assumes no liability for damages in the Client’s home caused by the cat(s) or unforeseeable events (e.g., burst pipes, burglary).
- Letting the cat outdoors is excluded, as the Pet Sitter assumes no liability should the cat run away, get injured, or not return.
§ 6 Prices and Payment Terms
- Prices valid at the time of contract conclusion according to the individual contract or price list shall apply.
- The total amount must be paid in full in advance via bank transfer, PayPal, or cash.
- Travel costs are calculated separately (see website, service areas).
§ 7 Cancellation Policy (Withdrawal by the Client)
Cancellations of the service agreement must be made in writing. If the Client withdraws from the contract, the following cancellation fees apply:
- Up to 14 days before the start of care: free of charge.
- 13 to 7 days before the start of care: 25% of the agreed total amount.
- 6 to 2 days before the start of care: 50% of the agreed total amount.
- Cancellation less than 48 hours before the start or premature termination of care by the Client: 100% of the agreed total amount.
§ 8 Key Handover and Data Protection
- The Pet Sitter undertakes to store the keys entrusted to them securely, not to pass them on to third parties, and not to label them with the Client’s name or address.
- The return of keys after completion of the care period shall be arranged by individual agreement (personal handover, mailbox drop, etc.).
- The Client’s personal data will be treated as strictly confidential and stored and used exclusively for the purpose of fulfilling the contract. No data will be passed on to third parties (except to the veterinarian in an emergency).
§ 9 Failure of the Pet Sitter / Force Majeure
- Immediate Information: If the Pet Sitter is unable to provide care at short notice for compelling, unforeseeable reasons (e.g., own severe illness, accident, family emergencies, or force majeure such as extreme weather conditions), the Client or the designated emergency contact person will be informed immediately.
- Replacement Care: The Pet Sitter will make every effort to assist in finding alternative care (e.g., through the recommendation of a colleague). However, there is no legal entitlement to the provision of a replacement Pet Sitter. Ultimately, it is the responsibility of the Client or the emergency contact to arrange for replacement care.
- Refund: Amounts already paid in advance by the Client for services not rendered due to the cancellation will be refunded to the Client immediately and in full.
- Exclusion of Liability for Consequential Costs: The Pet Sitter is not liable for any additional costs or damages incurred by the Client due to the failure of care and the commissioning of an alternative (e.g., pet boarding, another pet sitter), unless the failure is based on intentional or grossly negligent behavior of the Pet Sitter.
§ 10 Image and Video Material / Usage Rights (Social Media & Advertising)
- Updates for the Client: As a rule, the Pet Sitter will take photos and/or videos of the cat(s) during the care period to keep the Client informed about the animal’s condition (e.g., sending via WhatsApp or email).
- Use for Advertising: The Client agrees (revocable) that the Pet Sitter may use photos and videos taken of the cat(s) during the care period for their own advertising purposes. This includes, in particular, publication on the Pet Sitter’s social media channels (e.g., Instagram, Facebook, TikTok) as well as on their own website or in printed promotional materials (e.g., flyers).
- Privacy Protection: The Pet Sitter undertakes to strictly respect the Client’s privacy when taking and publishing images. No spatial details, personal items (e.g., family photos in the background), or address data that would allow conclusions to be drawn about the identity or place of residence of the Client will be published.
- Right of Revocation: The Client may object to this consent for the use of image and video material for advertising purposes at any time—even in advance upon conclusion of the contract—without giving reasons in writing (e.g., via email or WhatsApp) or revoke it for the future.
§ 11 Final Provisions, Applicable Law, and Severability Clause
- Applicable Law: The contractual relationships between the Pet Sitter and the Client are exclusively governed by the laws of the Federal Republic of Germany.
- Place of Jurisdiction: If the Client is a merchant, a legal entity under public law, or a special fund under public law, the place of business of the Pet Sitter Frankfurt / Main is the exclusive place of jurisdiction for all disputes arising from this contract. If the Client acts as a private individual (consumer), the statutory provisions regarding the place of jurisdiction apply.
- Severability Clause: Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come as close as possible to the economic and legal objective pursued by the contracting parties with the invalid or unenforceable provision. The same applies to any gaps in the contract.
Frankfurt am Main, June 8, 2026
